"VPN Server didn't respond"

This error message usually displays due to changes in some factors such as server, country, or internet connection.

You will also get this error while trying to connect from the device Settings, please connect\disconnect Hotspot Shield from the app's dashboard as it will not allow you to control it from Settings. (UI on/off button in Settings will be off all the time)

If you keep seeing the error:

  1. Try to reinstall the app's profile, it should fix the issue;
    • Open Hotspot Shield
    • Tap on the menu icon at the top left corner
    • Tap Reinstall Profile and follow the instructions
  2. Turn connection ON in the Hostpot Shield application

If the steps above don't work and you are located in any of the following countries: Pakistan, Iran, Oman, Qatar, China, UAE, Saudi Arabia, please contact our support by filling out this form and provide a description of the issue and a screenshot (If applicable)

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