"VPN server didn't respond"

This error message usually displays due to changes in some factors such as the server, country, or when the internet connection is slow or off.

You will also get this error while trying to connect from the device Settings. Please, connect\disconnect Hotspot Shield from the app's as it will not allow you to control it from Settings. (UI on/off button in Settings will be off all the time)

If you keep seeing the error:

  1. Try to reinstall the app's profile, it should fix the issue;
    • Tap on the 3 bar menu icon at the top left of the application, then click tap on Reinstall Profile. Follow the onscreen instructions to install a new profile.
  2. Launch the app and reinstall profile or try to connect. Dialog box to install profile will appear. Click "Allow" in the dialog box
  3. From System Preferences > Network> Click on Hotspot Shield VPN > Click connect switch button (please note UI on/off button will be off all the time)

If the steps above don't work and you are located in any of the following countries: Pakistan, Iran, Oman, Qatar, China, UAE, Saudi Arabia, please contact our support by filling out this form and provide a description of the issue and a screenshot (If applicable)

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