"VPN Server didn't respond"

This error message usually displays due to changes in some factors such as server, country, or internet connection.

You will also get this error while trying to connect from the device Settings, please connect\disconnect Hotspot Shield from the app's dashboard as it will not allow you to control it from Settings. (UI on/off button in Settings will be off all the time)

If you keep seeing the error:

  1. Reinstall the app's profile, it should fix the issue;
    • From iOS settings > General > Profile
    • Select Hotspot Shield Profile
    • Delete Hotspot Shield Profile
  2. Connect Hotspot Shield
  3. Hotspot Shield will ask you to reinstall new profile, go ahead and do so


If the steps above don't work and you are located in any of the following countries: Pakistan, Iran, Oman, Qatar, China, UAE, Saudi Arabia

  • Click "Contact Support" 
  • Provide a description of the issue and a screenshot (If possible)
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