- You are connected to the internet via Wi-Fi or mobile data network
- Your device is not jailbroken
- A 3rd party app is not interfering with Internet Settings 'For example, a sensitive Firewall or another VPN application.'
- Try to reinstall the app's profile, it should fix the issue;
- From iOS settings > General > Profile
- Select Hotspot Shield Profile
- Delete Hotspot Shield Profile
If the steps above don't work and you are located in any of the following countries: Pakistan, Iran, Oman, Qatar, China, UAE, Saudi Arabia
- Click "Contact Support"
- Provide a description of the issue and a screenshot (If possible)