Why can't connect from my country?

Issue: I can't connect to Hotspot Shield from my country using my iPhone, iPad, or an iOS device.

Before troubleshooting, please make sure:

  • You are connected to the internet via Wi-Fi or mobile data network
  • A 3rd party app is not interfering with Internet Settings 'For example, a sensitive Firewall or another VPN application.'
  • You are running iOS 9 or above
  1. Connect to Hotspot Shield
  2. Switch Airplane Mode ON and OFF
  3. Disconnect from Hotspot Shield, then wait few seconds and connect again
  4. Reinstall Hotspot Shield Profile
    • In the Hotspot Shield app, tap Settings > Re-install Profile
    • Follow the onscreen instructions to install a new profile
    • Connect to Hotspot Shield
  5. Connect to a different network (for example, if you were connected to Wi-Fi, try connecting to your mobile data network or another Wi-Fi)
  6. Open Hotspot Shield and connect

If the steps above don't work and you are located in any of the following countries: Pakistan, Iran, Oman, Qatar, China, UAE, Saudi Arabia

  • Click "Contact Support" 
  • Provide a description of the issue and a screenshot (If possible)