Issue: I can't connect to Hotspot Shield from my country using my iOS device.
Before troubleshooting, please make sure:
- Make sure you have the latest version of the app (some older versions will have trouble connecting to our new servers)
- You are connected to the internet via WiFi or mobile data network.
- To isolate the cause, temporarily disable any 3rd party app that may interfere with your connection. For example, a firewall with strict settings, or another VPN application or an antivirus.
- You are running iOS 12 or above.
- Please try connecting from another VPN protocol that is listed in the settings of the application. For Ex. If you are connecting to the VPN with a Hydra protocol but you are having issues, please retest with another protocol such as IPSec.
- Connect to Hotspot Shield
- Switch Airplane Mode ON and OFF
- Disconnect from Hotspot Shield, then wait few seconds and connect again, see if that fixes the issue, if not move on to step 4
- Reinstall the Hotspot Shield profile
- In the Hotspot Shield app, tap Settings > Re-install profile
- Follow the onscreen instructions to install a new profile
- Connect to Hotspot Shield
- Connect to a different network (for example, if you were connected to WiFi, try connecting to your mobile data network or another WiFi)
- Open Hotspot Shield and connect