Why can't I connect from my country on iOS?

Issue: I can't connect to Hotspot Shield from my country using my iOS device. 

Before troubleshooting, please make sure:

  • Make sure you have the latest version of the app (some older versions will have trouble connecting to our new servers)
  • You are connected to the internet via WiFi or mobile data network.
  • To isolate the cause, temporarily disable any 3rd party app that may interfere with your connection. For example, a firewall with strict settings, or another VPN application or an antivirus.
  • You are running iOS 12 or above.
  • Please try connecting from another VPN protocol that is listed in the settings of the application. For Ex. If you are connecting to the VPN with a Hydra protocol but you are having issues, please retest with another protocol such as IPSec.
  1. Connect to Hotspot Shield
  2. Switch Airplane Mode ON and OFF
  3. Disconnect from Hotspot Shield, then wait few seconds and connect again, see if that fixes the issue, if not move on to step 4
  4. Reinstall the Hotspot Shield profile
    • In the Hotspot Shield app, tap Settings > Re-install profile
    • Follow the onscreen instructions to install a new profile
    • Connect to Hotspot Shield
  5. Connect to a different network (for example, if you were connected to WiFi, try connecting to your mobile data network or another WiFi)
  6. Open Hotspot Shield and connect