Why can't connect from my country?

Issue: I can't connect to Hotspot Shield from my country using my iPhone, iPad, or an iOS device.

Before troubleshooting, please make sure:

  • You are connected to the internet via Wi-Fi or mobile data network
  • A 3rd party app is not interfering with Internet Settings 'For example, a sensitive Firewall or another VPN application.'
  • You are running iOS 10 or above
  1. Connect to Hotspot Shield
  2. Switch Airplane Mode ON and OFF
  3. Disconnect from Hotspot Shield, then wait few seconds and connect again
  4. Reinstall Hotspot Shield Profile
    • In the Hotspot Shield app, tap Settings > Re-install Profile
    • Follow the onscreen instructions to install a new profile
    • Connect to Hotspot Shield
  5. Connect to a different network (for example, if you were connected to Wi-Fi, try connecting to your mobile data network or another Wi-Fi)
  6. Open Hotspot Shield and connect

If the steps above don't work and you are located in any of the following countries: Pakistan, Iran, Oman, Qatar, China, UAE, Saudi Arabia

  • Click "Contact Support" 
  • Provide a description of the issue and a screenshot (If possible)