Speed is slow


Sometimes turning connection OFF\ON few times can help the app search for closer and faster servers. If this step doesn't help with speed, please run the following test and send us the results (In sequence below):

  1. Start Hotspot Shield
  2. Go to speedtest.net > Click on Begin Test
  3. Wait for test to finish > Click Share Results > Copy the link
  4. Go to this link while HSS is active > Paste the link in "Issues details" field > Keep page open (Don't click Submit)
  5. While Hotspot Shield still ON > Open a new tab > Check IP address here > Copy the IP address > Paste it in"Issues details" field
  6. Disconnect Hotspot Shield
  7. Go to speedtest.net page > Click Click on Begin Test
  8. Wait for test to finish > Click Share Results > Copy the link
  9. Paste the link in "Issues details" field > Click "Submit"
  10. A page should confirm that your request has been updated, and is being reviewed by our tech staff.

If you encounter an issue performing the test, please click "Contact Support" below and send those results\screenshots to us, please include time of the speed test and your time zone.

Have more questions? Submit a request