Why am I getting "Can't validate server certificate"?

Something is preventing the client to be able to validate the server certificate.

Before troubleshooting, please make sure:

  • You are connected to the internet via WiFi or mobile data network
  • Your device is not jailbroken
  • To isolate the cause, temporarily disable any 3rd party app that may interfere with your connection. For example, a firewall with strict settings, or another VPN application or an antivirus.
  • You are running iOS 10 or above
  • You have the latest version of the app (some older versions will have trouble connecting to our new servers)
  1. Turn Hotspot Shield ON
  2. Switch Airplane Mode ON and OFF
  3. Reinstall Hotspot Shield Profile
    • In the Hotspot Shield app, tap Settings > Re-install Profile
    • Follow the onscreen instructions to install a new profile
    • In the app, turn Hotspot Shield ON 
  4. Connect to a different network (for example, if you were connected to WiFi, try connecting to your mobile data network or another WiFi)
  5. Open Hotspot Shield > Turn the app ON