How do I request a refund through Apple?

Issue: I would like a refund for my Hotspot Shield Premium subscription which was purchased through Apple's App Store on my iOS device.  How can I be reimbursed? 

(Didn't purchase from the App store? Click here.)

Refunding subscriptions bought on iOS

Please note that because you subscribed to your Premium account through Apple, Apple's policy requires that you cancel and request a refund through them only.

Please make sure you have canceled auto-renewal on your Premium subscription in Apple before requesting a refund.

  1. Visit
  2. Sign in using the same Apple ID you used to purchase your Premium subscription
  3. Select the appropriate options on your screen
  4. Tap Submit.