- You are connected to the internet via Wi-Fi or mobile data network
- A 3rd party app is not interfering with Internet Settings 'For example, a firewall with strict settings, or another VPN application.'
- Try to reinstall the app's profile, it should fix the issue;
- Open Hotspot Shield
- Tap on the menu icon at the top left corner
- Tap Reinstall Profile and follow the instructions
If the steps above didn't work and you are located in any of the following countries: Pakistan, Iran, Oman, Qatar, China, UAE, Saudi Arabia, please contact our support by filling out this form and provide a description of the issue and a screenshot (If applicable)