Can't connect from my country


Before troubleshooting, please make sure:

  • You are connected to the internet via Wi-Fi or mobile data network
  • A 3rd party app is not interfering with Internet Settings 'For example, a firewall with strict settings, or another VPN application.'
  1. Try to reinstall the app's profile, it should fix the issue;
    • Open Hotspot Shield
    • Tap on the menu icon at the top left corner
    • Tap Reinstall Profile and follow the instructions
  2. Turn connection ON in the Hostpot Shield application

If the steps above didn't work and you are located in any of the following countries: Pakistan, Iran, Oman, Qatar, China, UAE, Saudi Arabia, please contact our support by filling out this form and provide a description of the issue and a screenshot (If applicable)

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