Can't link device to account

If you have problems to view the links in this article from blocked countries, please connect Hotspot Shield to US virtual location

First, let's make sure:

  • You are connected to the internet via Wi-Fi or mobile data network
  • You are signed in to your Premium account (If you are a free user, you can only link one device to your account)

1. If your device is connected to the internet and you still can't sign in to link the device, most probably you have reached the 5 device limit.

To remove or unlink a device from your account you can sign out from that device or follow the steps below:

  1. Sign in to your Premium Account
  2. Go to the Devices section
  3. Click on Details next to the device you wish to unlink from your account. 
  4. Click Remove Device

2. You may need to create an account if you haven't yet created one or if your username in the account page says trial or appears as numbers and letters. To make sure your payment gets linked to the account you will create:

From the device you originally purchased the subscription on:

  • Tap Settings on the top left > Account > Sign Up
  • Sign in to your new account
  • Settings > Restore Purchase > enter the same Apple ID and password used to purchase the subscription
  • Sign in to your account from the device you'd like to link to the account 

3. If you have an account and you are signed in to the new device as free user, please:

  • Restore purchase in the original device that you purchased the subscription on
  • Sign out from the account
  • Sign back in
  • Sign in to your account from the device you'd like to link to the account