Can't link device to account


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First, let's make sure:

  • You are connected to the internet via Wi-Fi or mobile data network
  • You are signed in to your Elite account (If you are free user, you can only link one device to your account)

1. If your device is connected to the internet and you still can't sign in to link the device, most probably you have reached the 5 device limit.

To remove or unlink a device from your account you can sign out from that device or follow the steps below:

  1. Sign In to your account here
  2. Hover over the device you want to remove > Tap Remove Device in the pop-up
  3. Refresh the page and the device will be removed

2. You may need to create an account if you haven't yet created one or if your username in the account page says trial or appears as numbers and letters. To make sure your payment gets linked to the account you will create:

From the device you originally purchased the subscription on:

  • Tap Settings on the top left > Account > Create Account
  • Sign in to your new account
  • Settings > Restore Purchase > enter the same Apple ID and password used to purchase the subscription
  • Sign in to your account from the device you'd like to link to the account 

3. If you have an account and you are signed in to the new device as free user, please:

  • Restore purchase in the original device that you purchased the subscription on
  • Sign out from the account
  • Sign back in
  • Sign in to your account from the device you'd like to link to the account 
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