Can't access Netflix on iOS

NOTE: Currently Hotspot Shield is only working with the US Virtual Location for Premium users.

Before we troubleshoot, let's make sure the following is checked:

    • Tap Settings > Privacy > Location Services
    • Either turn off all Location Services using the Location Services slider or use the individual sliders for each location-aware app or item on your device.
    • To disable Location Services for all websites, turn off Location Services for the Safari app.

To troubleshoot:

1. Select Virtual Location
2. Verify that you have the country's IP address here
3. Clear your browser's cookies and cache (How to clear cookies and cache?)
4. Go to Netflix

If the steps above don't help, please contact our support by filling out this form

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