Can't access news website

Before we troubleshoot, let's make sure the following is checked:

  • Your Elite payment is restored (To restore purchase, please check our Restore Purchase article in Payment/Subscription section)
  • You are signed in to your Elite account
  • Hotspot Shield is connected and VPN icon appears on the top in the status bar
  • Location services are turned OFF. To turn off location services on your iOS device:
    • Tap Settings > Privacy > Location Services
    • Either turn off all Location Services using the Location Services slider or use the individual sliders for each location-aware app or item on your device.
    • To disable Location Services for all websites, turn off Location Services for the Safari app.

To troubleshoot:

1. Select Virtual Location
2. Verify that you have the correct IP address here
3. Clear your browser's cookies and cache (How to clear cookies and cache?)
4. Go to your news channel

If the steps above don't help, please click "Contact Support" below and provide us with a description of the issue and screenshot of the error

Have more questions? Submit a request

Powered by Zendesk