Before we troubleshoot, let's make sure the following is checked:
- Your Premium payment is restored (To restore purchase, please check our Restore Purchase article in Payment/Subscription section)
- You are signed in to your Premium account
- Hotspot Shield is connected and VPN icon appears on the top in the status bar
- Disconnect Hotspot Shield
- Clear your browser's cookies and cache (How to clear cookies and cache?)
- Connect Hotspot Shield
- Restart the browser
- Go to iTV Player
If that does not work:
- Open Settings, swipe down and tap on Privacy.
- At the top, tap Location Services.
- Tap the toggle next to Location Services.
- Tap Turn Off to turn of location services for all apps.