Can't access iTV Player

Before we troubleshoot, let's make sure the following is checked:

  • Your Elite payment is restored (To restore purchase, please check our Restore Purchase article in Payment/Subscription section)
  • You are signed in to your Elite account
  • Hotspot Shield is connected and VPN icon appears on the top in the status bar
  • Location services for Netflix on your device are turned OFF. To turn off location services on your iOS device:
    • Tap Settings > Privacy > Location Services
    • Either turn off all Location Services using the Location Services slider or use the individual sliders for each location-aware app or item on your device.
    • To disable Location Services for all websites, turn off Location Services for the Safari app.

To troubleshoot:

  1. Disconnect Hotspot Shield
  2. Clear your browser's cookies and cache (How to clear cookies and cache?)
  3. Connect Hotspot Shield
  4. Restart the browser
  5. Go to iTV Player
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