Sometimes, when trying to connect to Hotspot Shield VPN at work, people experience the VPN interface spinning, which signifies that the VPN is trying to connect, but it just keeps spinning and never connects.
Follow the instructions below if you’re having issues connecting Hotspot Shield VPN at work (i.e. your office blocks websites like Facebook and YouTube and you want to use Hotspot Shield VPN to bypass the block).
What can I do if my VPN is blocked at work?
First, ensure you’re running the latest version of Hotspot Shield on your device.
Next, check to see if a password is required to access your office wi-fi connection.
You'll want to log in to the network first and Hotspot Shield second.
Check that your IT department hasn’t blocked VPNs on the network
Double-check that your IT department hasn't blocked VPNs on the network. If it’s against company policy to use a VPN, we recommend using mobile data or a personal internet hotspot instead.
If you work in a smaller company or are able to send a message directly to your office IT department, contact your Network Administrator and ask the following:
- Is there an existing VPN on the network?*
*Ask this because two VPNs can’t work at the same time
- Is there a firewall or antivirus program set up that could be conflicting with VPN access?*
*Ask this because a firewall or antivirus program could be blocking VPN access
Other issues that might block your VPN connection at work
To rule out any other connection issues, try to connect using mobile data or a different Wi-Fi network. If you cannot connect to Hotspot Shield VPN on any network, you'll need to troubleshoot general device issues.
Still experiencing an issue?
If you’re still experiencing an issue, fill out this form with the following items to help the Hotspot Shield Support Team troubleshoot it:
- A description of the problem, including any troubleshooting you’ve completed
- Attach any screenshots, if necessary
For more information on how to take a screenshot, please check this article: How to take a screenshot.
Have a question? Submit a request.
Troubleshooting Connection Issues on Windows