Issue: My office blocks websites like Facebook and YouTube. I want to use a VPN to bypass this block, but it just spins and never connects.
What To Do If Hotspot Shield Is Unable to Connect From Your Office
First, please make sure you are running the latest version of Hotspot Shield on your device.
Next, check to see if a password is required to access your office wi-fi connection. You'll want to log into the network first and Hotspot Shield second.
Double-check that your IT Department hasn't blocked VPNs on the network. If it is against company policy to use a VPN, we recommend using mobile data or a personal internet hotspot instead.
If you work in a smaller company or are able to send a message directly to your office IT department, contact your Network Administrator and ask the following:
1. Is there an existing VPN on the network? Two VPNs cannot work at the same time.
2. Is there a firewall or anti-virus program set up that could be conflicting with VPN access?
To rule out any other connection issues, try to connect using mobile data or a different wi-fi network. If you cannot connect to Hotspot Shield on any network, you'll need to troubleshoot general device issues.
If you are a Premium subscriber and these steps did not solve your issue, please feel free to contact Customer Support by clicking SETTINGS>HELP from the Hotspot Shield menu located on the top left-hand corner of our app. If you're getting any error messages, please send us a screenshot of those, as well.
Troubleshooting Connection Issues on Windows