"VPN Server didn't respond"

This error message usually displays due to changes in some factors such as server, country, or when internet connection is slow or off.

You will also get this error while trying to connect from the device Settings, please connect\disconnect Hotspot Shield from the app's dashboard as it will not allow you to control it from Settings.

If you continue experiencing the error:

  1. Reinstall the app's profile, it should fix the issue;
    • From iOS settings > General > Profile
    • Select Hotspot Shield Profile
    • Delete Hotspot Shield Profile
  2. Connect Hotspot Shield
  3. Hotspot Shield will ask you to reinstall new profile, go ahead and do so

If the steps above don't work and you are located in any of the following countries: Pakistan, Iran, Oman, Qatar, China, UAE, Saudi Arabia

  • Click "Contact Support" 
  • Provide a description of the issue and a screenshot (If possible)
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