Why am I getting "Service temporary unavailable"?

This error message usually displays due to changes in some factors such as a server, country, or internet connection.

Before troubleshooting, please make sure:

  • You are connected to the internet via Wi-Fi or mobile data network

  • A 3rd party app is not interfering with Internet Settings 'For example, a sensitive Firewall or another VPN application.'

  • You are running iOS 10 or above

  1. Turn Hotspot Shield Protection ON

  2. Switch Airplane Mode ON and OFF

  3. Turn Hotspot Shield Off, wait few seconds then turn it back ON

  4. Reinstall Hotspot Shield Profile

    • In the Hotspot Shield app, tap Settings > Re-install Profile

    • Follow the on-screen instructions to install a new profile

    • In the app, turn Protection ON

  5. Connect to a different network (for example, if you were connected to Wi-Fi, try connecting to your mobile data network or another Wi-Fi)

  6. Open Hotspot Shield > Turn Protection ON

If the steps above don't work and you are located in any of the following countries: Pakistan, Iran, Oman, Qatar, China, UAE, Saudi Arabia, please contact our support by filling out this form and provide a description of the issue and a screenshot (If applicable)