Before troubleshooting, please make sure:
- You are connected to the internet via Wi-Fi or mobile data network
- Your device is not jailbroken
- A 3rd party app is not interfering with Internet Settings 'For example, a sensitive Firewall or another VPN application.
- You are running iOS 9 or above
- Delete app completely
- Press and hold the app's icon until it starts shaking
- Click on the X to remove it
- From device Settings > General > VPN and delete all remaining profile (If any)
- Reinstall the app from iTunes and follow the steps to complete profile installation
- Connect VPN
- Sign in to your account using your credentials
- Connect and Change Virtual Locations, then surf the internet
If the steps above didn't solve the issue, please contact our support by filling out this form