Why can't I connect on iOS?

Issue: I can't connect to Hotspot Shield on my iPad, iPhone, or iOS device.

How to connect to Hotspot Shield on iOS

Before troubleshooting, please make sure:

  • You have the latest version of the app (some older versions will have trouble connecting to our new servers)
  • You are connected to the internet via WiFi or mobile data network
  • Your device is not jailbroken
  • To isolate the cause, temporarily disable any 3rd party app that may interfere with your connection. For example, a firewall with strict settings, or another VPN application or an antivirus.
  • You are running iOS 10.1 or above

Next, follow the steps below:

  1. Turn on Hotspot Shield
  2. Switch Airplane Mode ON and OFF
  3. Reinstall the Hotspot Shield Profile
    • In the Hotspot Shield app, tap Settings > Re-install Profile
    • Follow the on-screen instructions to install a new profile
    • In the app, turn on Hotspot Shield
  4. If the problem continues, try the following: connect to a different network (for example, if you were connected to WiFi, try connecting to your mobile data network or another WiFi)
  5. Open Hotspot Shield > Turn on Hotspot Shield