Issue: What is your refund policy? If I purchase a subscription and it doesn't work, how can I get my money back?
Hotspot Shield refund policy
All Hotspot Shield subscribers can request a refund within 45 days from the purchase date by contacting Customer Support.
(We apologize that iTunes and Microsoft Store Customers will need to contact the iTunes and Microsoft directly.)
Requesting a refund
Depending on how you purchased your Premium subscription, refunds will either be processed by Pango or by the third-party payment vendor.
Refunds processed by Pango
We can process refunds for most payment methods, excluding charges processed through Apple or Microsoft. To ensure quick processing of your refund, please include the following information in your refund request:
The e-mail address associated with your Premium account
The Order Number for the transaction
To request a refund from Pango, please submit a request.
Please be aware that we also offer free, personalized customer support through both live chat and email support. We're happy to help troubleshoot any issue before canceling.
Refunds processed by Apple
If you paid through iTunes or through the App Store on an iOS device, please see the following articles:
Refunds processed by Google Play
If you paid through Google Play as an Android user, please see How do I cancel my subscription in Google Play?. We can process a Google Play refund as long as we are provided with the Google Play email address or Google Order number, which begins with GPA.
Refunds processed by Microsoft
To request a refund from Microsoft, please follow the instructions outlined here.