Refund policy and refund requests

Refund policy

Customers can request a refund within 30 days from the purchase date.

Requesting a refund

Depending on how you purchased your Elite subscription, refunds will either be processed by AnchorFree or by the third-party payment vendor.

Refunds processed by payment vendors. The payment vendors listed below directly handle all refunds for purchases made through them. If you purchased your Elite subscription through any of these vendors, you will need to request a refund directly from them.

Refunds processed by AnchorFree. We can process refunds for all other payment methods, excluding those listed above. To ensure quick processing of your refund, please include the following information in your refund request:

  • Email Address associated with your Elite account
  • Elite Access Code received after your purchase
  • Order Number for the transaction

To request a refund from AnchorFree, please submit a request.

Have more questions? Submit a request

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