Testing your internet speed


When you’re connected to Hotspot Shield or any VPN service, data going in and out of your device travels through the VPN servers first before reaching their target. That's how internet anonymity is achieved and why it's normal to experience speed reduction of up to 25% when using any VPN service.

Sometimes switching connection OFF\ON few times can help the app search for servers that are closer to you (faster). If this step doesn't help with speed and you find your speed is being affected by 25% or more while using Hotspot Shield, please run the following test and contact our support team by filling out this form:

To perform a speed test on your device:

  1. Start Hotspot Shield and connect to a Virtual Location
  2. Go to speedtest.net and click on Begin Test
  3. Wait for the test to finish and take a screenshot of the results
  4. While Hotspot Shield is still ON, open a new tab and get your IP address here. Take a screenshot of the IP and location that is displayed
  5. Disconnect Hotspot Shield
  6. Go to speedtest.net again and click on Begin Test
  7. Wait for the test to finish and take a screenshot of the second results

At the end, you should have 3 screenshots: 

  • A screenshot of the speed test with Hotspot Shield connected as shown here: 
  • A screenshot of your IP address and location with Hotspot Shield connected as shown here: 
  • A screenshot of the speed test with Hotspot Shield disconnected as shown here: 

 For more information on how to take a screenshot, please check this article: How to take a screenshot

 

 

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