Cancel Payment auto-renewal of your Elite subscription

There are many payment methods available to a user to purchase a subscription including:

• Google Play or iTunes (in-app purchases),
• Digital River or Paypal (for credit card purchases),
• 3Pay (for purchases billed to mobile phone accounts)
• Your Elite account dashboard, and
• more...

Because of the different payment methods, there isn't one specific way to turn off the automatic renewal of a subscription. Depending on how you paid for your subscription, follow the instructions for the following payment methods:

• Credit card or PayPal
• Google Play (in-app purchase)
• iTunes (in-app purchase)
• 3Pay
• Elite Dashboard
• Other payment

If you have any questions or need help canceling your subscription, let us know by submitting a request. Please include the following in your message:

• Your username (email you sign in with)
• Order #
• Reason for canceling

Credit card or PayPal (From the Elite Dashboard)

• If you would like to cancel your Elite subscription, follow these steps:

  1. Sign in to your Dashboard
  2. In the Account section next to Elite Subscription click on Details 
  3. Click Cancel next to the subscription you wish to cancel 
  4. Choose one of the options. Note: If you choose Other reason, please describe the reason why you are cancelling your subscription in the displayed box 
  5. Click on Cancel Subscription 

 
Once you have cancelled your Payment auto-renewal, your account will stay active until the current subscription expires. After that, you won't get charged.

Google Play

If you purchased your subscription via Google Play, you can cancel the auto-renewal from the app page in the Google Play Store.

To cancel the automatic renewal, on your Android:

1. Open Google Play Store.
2. Search for “Hotspot Shield,” and select the Hotspot Shield app.
3. In the subscription section, tap CANCEL.
4. Then tap Yes to confirm cancellation.
   

iTunes

If you purchased your subscription via iTunes, you can turn off the auto-renewal of  your subscription from the App Store or iTunes. Learn how to manage your auto-renewing subscriptions.

3Pay

To cancel auto-renewal feature for your subscription purchased at 3Pay - please do the following:

To cancel the automatic renewal, on your mobile device:

1. Text “IPTAL” to 7979.
2. You will receive a message listing all your subscriptions on 3Pay and each subscription’s respective numeric cancellation code. Locate your Hotspot Shield subscription and cancellation code.
3. Text “IPTAL” + Cancellation Code (e.g. “IPTAL 458”) to 7979.

Other payments

If your payment method isn’t listed above, or you have difficulties canceling your subscription, please submit a request. We will help you turn off the automatic renewal of your subscription. Please include the following in your message:

• Your username (email you sign in with)
• Order #
• Reason for canceling