How to report a Bug

To properly analyze and being able to reproduce the issues our users bring to our attention, we need to be able to understand what the user is doing, step by step. Thus we are asking you to provide us with a detailed step by step description.

For instance, you are having issues with sending an Email in Outlook and we ask you for a bug report, this is an example of how we would like you to submit the report:


  1. Start Hotspot Shield
  2. Select the US Virtual Location
  3. Go to the Outlook Application
  4. Compose New Email
  5. Email is sent to the email domain (
  6. Click Send

Expected Result: should receive my email.

Actual Result: Email is not being sent. has not received my email.