What are the known blocked countries?

Connection is intermittent in countries where Internet Service Providers (ISPs) and governments' block VPN services.

Current countries known to block VPN services:

  • Qatar
  • Oman
  • Saudi Arabia (Most issues are on mobile Android and iOS platforms.)
  • UAE (most issues are on mobile Android and iOS platforms)
  • Iran
  • China
  • Turkey
  • Pakistan
  • Bahrain
  • Russia
  • Egypt

Some devices still work in blocked countries. If one of your devices does not work, try to use another device on a different platform. For example, if your Android phone does not work, try to use Hotspot Shield on a Windows or Mac machine, and vice versa.

Connection issues can vary by platform because they use different servers to establish a connection. 

While our Engineering Team works to improve Hotspot Shield connectivity in your country, please make sure you are running our latest Hotspot Shield versions: