Connection is intermittent in countries where Internet Service Providers (ISPs) and governments' block VPN services.
Current countries known to block VPN services:
- Qatar
- Oman
- Saudi Arabia (Most issues are on mobile Android and iOS platforms.)
- UAE (most issues are on mobile Android and iOS platforms)
- Iran
- China
- Turkey
- Pakistan
- Bahrain
- Russia
- Egypt
Some devices still work in blocked countries. If one of your devices does not work, try to use another device on a different platform. For example, if your Android phone does not work, try to use Hotspot Shield on a Windows or Mac machine, and vice versa.
Connection issues can vary by platform because they use different servers to establish a connection.
While our Engineering Team works to improve Hotspot Shield connectivity in your country, please make sure you are running our latest Hotspot Shield versions: