Known blocked countries

Connection is intermittent in countries where Internet Service Providers (ISP) and Governments' block VPN services.

Current countries known to block VPN services:

  • Qatar
  • Oman
  • Saudi Arabia (Most issues are on mobile Android and iOS platforms)
  • UAE (Most issues are on mobile Android and iOS platforms)
  • Iran
  • China
  • Turkey
  • Pakistan
  • Bahrain

Some devices still work in blocked countries. If one of your devices does not work, try to use another device on a different platform. For example, if your Android phone does not work, try to use Hotspot Shield on a Windows or Mac machine and vice-versa.

Connection issues can vary by platform because they use different servers to establish a connection. 

While our Engineering Team works to improve Hotspot Shield connectivity in your country, please make sure you are running our latest Hotspot Shield versions:

If after installing the latest version of Hotspot Shield you are still having connection problems, please contact our Support Team by filling out this form and let us know the following:

  • The device you are using
  • The Operating System you are running
  • The version of Hotspot Shield you are using
  • The country where you are located
  • Are you using WiFi, Ethernet or Mobile data?
  • Please provide us with your ISP

 

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