Refund for iTunes or Mac App Store purchase

To get a refund for a subscription purchased through Apple's iTunes Store or Mac App Store, you will need to request a refund directly from Apple. Apple handles all payment and refund transactions. To request a refund, you can contact Apple Support or follow the steps listed below:

  1. Go to
  2. Sign in using your Apple ID which should be the one you used to purchase the Premium iption
  3. Search for "Hotspot Shield" and tap Report next to your subscription
  4. Select the appropriate item from the “Choose Problem” dropdown.
  5. In the text box, state that you’d like a refund and explain the reason.
  6. Then click Submit.

NOTE: If you happen to have any issue or problem while requesting the refund, you can contact Apple’s team directly here.


Have more questions? Submit a request