Refund for iTunes or Mac App Store purchase

To get a refund for a subscription purchased through Apple's iTunes Store or Mac App Store, you will need to request a refund directly from Apple. Apple handles all payment and refund transactions. To request a refund, you can contact Apple Support or follow the steps listed below.

From a desktop using the latest version of Safari, Firefox, or Internet Explorer:

  1. Go to
  2. Sign in to your account with your Apple ID.
  3. Enter “hotspot shield” in the search bar.
  4. Click Report a Problem next to the purchase you’d like a refund for.
  5. Select the appropriate item from the “Choose Problem” dropdown.
  6. In the text box, state that you’d like a refund and explain the reason.
  7. Then click Submit.
Have more questions? Submit a request