Why am I being asked to pay again?

If you are an Premium user and you see a Payment Wall when using Hotspot Shield, you might not be signed in to your Hotspot Shield Premium account and Hotspot Shield is in FREE mode. A reason to this is because is because you have recently updated the Hotspot Shield on your device or you have installed Hotspot Shield for the first time.

Learn about the differences between Hotspot Shield Premium and Free modeTo use your Premium account, please click on the "arrow" at the top left corner of the Payment Walls


NOTE: If you are using an iOS or Mac devices, you might not see the "arrow"; instead you might see a red X situated at the bottom of the wall, after scrolling down.


After getting out of the Payment Walls, please proceed to sign in to your Premium account:

How do I sign in to Hotspot Shield?