I cannot access a website!


There are a few reasons why you may not be able to access a certain website:

  1. You are using Hotspot Shield while you are not properly logged into your Elite account: In this case, when accessing some sites such as Netflix or adult sites you will see a payment wall. If you are using iOS device and not logged into your Elite account you will see captive portal. In both cases to resolve this issue you need to Log In to your elite account, if you need help logging in please Take a Look Here. If you do not have an Elite account and you wish to uninstall Hotspot Shield please look at This Article for assistance.
  2. The website that you are trying to access has your cookies: For this case, you will need to clear your cookies and try to access the website once again. If you are not familiar with how you can clear cookies in your browser, you can take a look at This Article for assistance.
  3. There is an actual problem with our servers: If clearing cookies does not help and you have made sure that you are logged in as an Elite member of Hotspot Shield, then it is likely that there is an issue with our servers. In this happens, please submit a ticket to contact our support.
Have more questions? Submit a request