If you have Expat Shield Application installed on your computer device and have purchased Hotspot Shield Elite, please follow the steps below to activate your Hotspot Shield membership:
1. Uninstall Expat Shield:
To uninstall Expat Shield go to the Control Panel -> Programs and Features or Add/Remove Programs. Find and select Expat Shield, click on Uninstall/Change, then click on the grey 'uninstall' button in the window that pops up and follow the on-screen instructions to uninstall.
2. Reboot your computer device.
4. Click Redeem License and enter your Elite Code that you have received with the e-mail receipt of purchase.
You must to be logged into your Hotspot Shield Elite Account to be able to switch to UK, Australia, Germany, Canada or Japan virtual locations and to view Netflix, BBC or Hulu videos without seeing Payment Wall. If you are not logged into your Hotspot Shield Elite account, you are running in Hotspot Shield Free Mode which provides only US virtual location, offers ad-supported browsing and will prompt with Payment Wall when trying to access Netflix, BBC, Hulu or adult videos.