I am an elite user. Why Do I see Expired Screen?


If you have purchased a Hotspot Shield subscription on your iOS device via iTunes, your account will update automatically.

However if you have purchased Elite Subscription via any other payment method or from a different computer/mobile device, you will need to relink your iOS device to your Elite account to update membership information.

This issue can easily be fixed by unlinking your device and logging in again with your Elite account credentials.

Please follow the steps in these articles in order to unlink, then link your iOS device to have this fixed:

I. Unlink your iOS device

II. Link your iOS device

 

If you have any questions or need further assistance, please contact our support team by submitting this form: Submit a request

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