I didn’t get my Elite code or time on my account


If you purchased an Elite subscription, but you didn’t get a code or time added to your account (in cases where Elite is activated automatically), please submit a request with your proof of payment as described below.

Proof of payment

The information we need to activate your account depends on how you purchased your Elite subscription.

If you paid via Apple iTunes, provide a screenshot of your iTunes receipt OR the email you received after purchase.

If you paid via Google Play, provide your Google ID/username that you used to purchase the subscription.

If you paid via Cashu, provide your 8-digit Order ID.

If you paid via Debit/Credit Card or PayPal, provide the following debit/credit card and transaction information:

  1. Last 4 digits of the card used for purchase
  2. Card's expiration date
  3. Date of purchase
  4. Amount of purchase
  5. Name as displayed on card
  6. Merchant name on your card statement: AnchorFree, DRI Anchorfree, or Google Hotspot
  7. Email used (if any)

If you paid via your mobile phone account, provide the following transaction information:

  1. Your mobile number (including country code)
  2. Date of purchase
  3. Subscription length: 2 weeks, 1 month, 6 months, or 1 year
  4. Transcript OR screenshot of the SMS after purchase
  5. Method of purchase (i.e., 3Pay, Paymentwall, Smart2Pay, Fortumo, Mopay or Boku)
Have you used an alternate email address? If you possibly used a different email address to purchase your Elite subscription or create a Hotspot Shield account, please provide it with the information above.
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