Why do I see a Payment Wall when I try to view Netflix, BBC or Hulu videos?


If you are an Elite user and you see a Payment Wall when you try to view Netflix, BBC or Hulu videos, you might not be signed in to your Hotspot Shield Elite account and Hotspot Shield is in FREE mode.

Learn about the differences between Hotspot Shield Elite and Free mode

To simplify signing in, we added a Sign In link to the Elite Payment Wall. Click the link to sign in to your Elite Account. Once signed in, you access Netflix, BBC and Hulu content using Hotspot Shield.

Already_Elite_user_1_.png

Have more questions? Submit a request