To verify this on Windows, go to Start > Control Panel > Administrative Tools > Services. Look for Hotspot Shield service. Verify that it has started. If it has not, click on “Start Service.”
To verify that Hotspot Shield service has started on Mac, go to Applications > Utilities > Activity Monitor. Select all processes at the top. Search for “ajaxserver”. If you are able to find “ajaxserver”, Hotspot Shield is running properly.