Yes, our team provides real-time English chat support 24/7 to our Premium users. You can get in touch with our team by clicking the chat widget that appears at the bottom right corner of our Help Center, as shown in the screenshot below.
If you don't see the chat widget, that means that our support agents are all busy helping other customers. Please refresh the page 5 mins later to see if someone becomes available. Please note that you can also submit an email request by filling out this form and we'll get back to you soon. Our email support team is available 7 days a week.
NOTE: We do not offer phone support at this time.