I have a VPN issue that’s not listed — Hotspot Shield VPN troubleshooting (Windows)

Still experiencing an issue?

If you’re still experiencing an issue, fill out this form with the following items to help the Hotspot Shield Support Team troubleshoot it for you:

  • Screenshot(s) of the issue(s) you’re experiencing
  • The Hotspot Shield IP address located above “Virtual Address” in the app
  • A description of the problem, including any troubleshooting you’ve completed

For more information on how to take a screenshot, please check this article: How to take a screenshot.

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