If you are getting this message upon signing in, you are probably not connected to the internet or you are entering the wrong account credentials.
If you haven't created an account yet:
- At the top-left corner, click the 3-bar icon to open the menu
- Click "Sign in" then click "Sign up"
- You will be directed to the account creating page in your web browser
- Enter your email address and create your password, then click "Create and Account"
If you already have an account and still getting this error, please contact our support team and let us know if you are located in any of the following countries: Pakistan, Iran, Oman, Qatar, China, UAE, Saudi Arabia.