Access from browser help

Before we troubleshoot, let's make sure the following is checked:


  • Check if you’re signed into your Premium account. To do this, open the app, select the 3 horizontal lines near the top left corner of the screen, and go to “Account.”



  • Turn off Hotspot Shield and then verify that the sites you tried to visit can be accessed by your browser. If browsing does not work, try rebooting your computer.  If that does not work, contact your Internet provider or the person who is responsible for your computer.

To troubleshoot:

1. Select a virtual location.
2. Verify that you have the country's IP address here.
3. Clear your browser's cookies and cache (How to clear cookies and cache?)
4. Select another virtual location.