Access from browser help

Before we troubleshoot, let's make sure the following is checked:

  • You are signed in to your Premium account
  • Hotspot Shield is connected

To troubleshoot:

1. Select Virtual Location
2. Verify that you have the country's IP address here
3. Clear your browser's cookies and cache (How to clear cookies and cache?)
4. Select the appropriate Virtual Location that would give you access to the content

Have more questions? Submit a request