Can't access Netflix

NOTE: Currently Hotspot Shield is only working with the US Virtual Location for Premium users.

Before we troubleshoot, let's make sure the following is checked:

  • You are signed in to your Premium account
  • Hotspot Shield is connected

To troubleshoot:

1. Select Virtual Location
2. Verify that you have the country's IP address here
3. Clear your browser's cookies and cache (How to clear cookies and cache?)
4. Go to Netflix

If the steps above don't help, please contact our support by filling out this form


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