Can't connect from my country (Windows)

Before troubleshooting, please make sure:

  • You are connected to the internet
  • A 3rd party app is not interfering with Internet Settings (For example, a firewall with strict settings or another VPN application)

After the above has been verified, please follow these steps:

  1. Disconnect from Hotspot Shield
  2. Connect to a different network (for example try connecting to another Wi-Fi)
  3. Turn Hotspot Shield ON

If the steps above don't work and you are located in any of the following countries: Pakistan, Iran, Oman, Qatar, China, UAE, Saudi Arabia

  • Please contact our support by filling out this form
  • Provide a description of the issue and a screenshot (If applicable)
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