You may get this error in these situations:
- When your device is not connected to the internet
- When the communication with the server fails
- When there is a country block
Before troubleshooting, please make sure:
- You are connected to the internet via WiFi or LAN
- To isolate the cause, temporarily disable any 3rd party app that may interfere with your connection. For example, a firewall with strict settings, or another VPN application or an antivirus.
- Turn Hotspot Shield ON
- Switch wifi ON and OFF
- Turn Hotspot Shield OFF, wait few seconds then turn it back ON
- Delete Hotspot Shield Profile
- Go to system preferences on your Mac device
- Select Network
- Select Hotspot Shield
- Click "-" then click Apply
- Connect to a different network (for example, if you were connected to Wi-Fi, try connecting to your mobile data network or another Wi-Fi)
- Open Hotspot Shield > Turn VPN ON