"System Error" upon signing in


You may get this error in these situations:

  1. When your device is not connected to the internet
  2. When the communication with the server fails
  3. When there is country block

Before troubleshooting, please make sure:

  • You are connected to the internet via Wi-Fi or LAN
  • A 3rd party app is not interfering with Internet Settings 'For example, a firewall with strict settings, or another VPN application or antivirus such as Kaspersky or Avast.'
  1. Turn Hotspot Shield Protection ON
  2. Switch wifi ON and OFF
  3. Turn Hotspot Shield Off, wait few seconds then turn it back ON
  4. Reinstall Hotspot Shield Profile
  5. Connect to a different network (for example, if you were connected to Wi-Fi, try connecting to your mobile data network or another Wi-Fi)
  6. Open Hotspot Shield > Turn VPN ON

If the steps above don't work and you are located in any of the following countries: Pakistan, Iran, Oman, Qatar, China, UAE, Saudi Arabia, please contact our support by clicking settings > help from app and provide a description of the issue and a screenshot (If applicable)

 

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