Why can't I access iTV Player on Mac?

Before we troubleshoot, let's make sure the following is checked:

  • Your Premium Premium payment is restored (To restore purchase, please check our Restore Purchase article)
  • You are signed in to your Premium account
  • You have the latest version of the app (some older versions will have trouble connecting to our new servers)
  • Hotspot Shield is connected and VPN icon appears on the top in the status bar

To troubleshoot:

  • Turn off Location Services for iTV Player on your device. To turn off location services on your Mac device:
    • Open System Preferences >Security & Privacy > Privacy > Location Services
    • Either turn off all Location Services or use the individual check box for each location-aware app or item on your device.
    • To disable Location Services for all websites, turn off Location Services for the Safari app 
    • Go to Hotspot Shield, and select a virtual location
    • Verify that you have the country's IP address by going to whatsmyipaddress.com
    • Clear your browser's cookies and cache (How to clear cookies and cache?
    • Go to iTV Player