Can't connect from my country


Before troubleshooting, please make sure:

  • You are connected to the internet via Wi-Fi or LAN
  • A 3rd party app is not interfering with Internet Settings 'For example, a firewall with strict settings, or another VPN application or antivirus such as Kaspersky or Avast.'
  1. Switch wifi on and off
  2. Try connecting to different wifi network or directly through LAN cable
  3. Reinstall Hotspot Shield Profile
    • In the Hotspot Shield app, click Settings > Re-install Profile
    • Follow the onscreen instructions to install a new profile
    • In the app, turn VPN ON
  4. Quit App. Open activity monitor and search for "ne". Force quit nesessionsmanager, neagent, nehelper, netunnel. Relaunch HSS app and turn VPN ON

If the steps above don't work and you are located in any of the following countries: Pakistan, Iran, Oman, Qatar, China, UAE, Saudi Arabia, please contact our support by clicking settings > help from app and provide a description of the issue and a screenshot (If applicable)

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