Can't connect from school wi-fi


Issue: I want to use Hotspot Shield to play games like Fortnite or get on social media, but the app won't connect at my school. 

What To Do If Hotspot Shield Is Blocked At School

Almost all school network administrators block VPN access for students. To know for sure, check to see if your school has an "Acceptable Use Policy" on websites or proxies. 

If your school has only blocked certain websites like Facebook, you can use Hotspot Shield to access those sites. However, if your school wi-fi network has blocked VPNs, you most likely will not be able to use Hotspot Shield. 

The best thing to do when VPNs are blocked on a school network is to just find a different internet connection entirely. If possible, turn wi-fi off on your device and use mobile data instead.

If you cannot connect to Hotspot Shield on any network (even mobile), you'll first want to troubleshoot general connection issues for your device. You can do that through our Help Center here

Please be aware that the free version of our app is limited to 500 MB/data per day. This will allow you to watch somewhere around  20 to 30 YouTube videos a day, or stream a couple TV shows. After that, you will get a message letting you know you've reached your data limit. 

If you do not want a data limit, you can upgrade to the Premium version of our app

If you are a Premium subscriber and still cannot connect to our VPN, please contact Customer Support by clicking SETTINGS>HELP from the Hotspot Shield menu on the top left corner of the app, and provide the following details:

1. The institution you are trying to connect from.
2. A screenshot of any error messages. 


For More Information, Please See:

Troubleshooting Connection Issues on Windows

Troubleshooting Connection Issues on Mac

Troubleshooting Connection Issues on iOS

Troubleshooting Connection Issues on Android

 

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