Speed is slow


When you’re connected to Hotspot Shield or any VPN service, data going in and out of your device travels through the VPN servers first before reaching their target. That's how internet anonymity is achieved and why it's normal to experience speed reduction of up to 25% when using any VPN service.

Sometimes switching connection OFF\ON few times can help the app search for servers that are closer to you (faster). If this step doesn't help with speed and you find your speed is being affected by 25% or more while using Hotspot Shield, please run the following test and contact our support team by filling out this form:

To perform a speed test on your device:

1. Go to http://speedtest.net
2. While Hotspot Shield is disconnected, save a screenshot of your speed test results
3. While Hotspot Shield is connected, save a screenshot of your speed test results
4. Go to https://support.hotspotshield.com/hc/en-us/requests/new?ticket_form_id=39330
5. Submit a Ticket to Customer Support with the following info:
             a. 2 speedtest screenshots
             b. The IP presented on the Hotspot Shield app
             c. Your physical location

 For more information on how to take a screenshot, please check this article: How to take a screenshot

 

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