Why can't I connect to the Internet when VPN is ON? (Mac)

Before troubleshooting, please make sure:

  • You are connected to the internet via Wi-Fi or mobile data network
  • A 3rd party app is not interfering with Internet Settings 'For example, a firewall with strict settings, or another VPN application or antivirus such as Kaspersky or Avast.'
  1. Delete app completely
    • Click on settings > Quit Hotspot Shield
  2. From System Preferences > Network> select Hotspot Shield VPN profile
    • Click on the minus "-" sign at the bottom to remove the profile. Click on Apply to save changes
  3. Reinstall the app from App Store and follow the steps to complete profile installation
  4. Connect VPN
  5. Sign in to your account using your credentials
  6. Connect and Change Virtual Locations, then surf the internet

If the steps above didn't solve the issue, please contact our support by clicking settings > help from app