- You are connected to the internet via Wi-Fi or mobile data network
- A 3rd party app is not interfering with Internet Settings 'For example, a firewall with strict settings, or another VPN application or antivirus such as Kaspersky or Avast.'
- Delete app completely
- Click on settings > Quit Hotspot Shield
- Click on the minus "-" sign at the bottom to remove the profile. Click on Apply to save changes
If the steps above didn't solve the issue, please contact our support by clicking settings > help from app