How do I fix the issue "Can't validate server certificate"? (Mac)

Before troubleshooting, please make sure:

  • You are connected to the internet via Wi-Fi or LAN
  • A 3rd party app is not interfering with Internet Settings 'For example, a firewall with strict settings, or another VPN application or antiviruses such as Kaspersky or Avast.'  
  1. Try to reinstall the app's profile, it should fix the issue;
    • From System Preferences > Network> select Hotspot Shield VPN profile
    • Click on the minus "-" sign at the bottom to remove the profile. Click Apply to save changes  
  2. Launch app and reinstall profile or try to connect. Dialog box to install profile will appear. Click "Allow" in the dialog box
  3. From System Preferences > Network> Click on Hotspot Shield VPN > Click connect switch button (please note UI on/off button will be off all the time)

If the steps above didn't solve the issue, please contact our support by clicking settings > help from app